. Get inspiration, tips And holiday competitions straight to your inbox! $767. . Kind regardsAlison Brittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. (General Data Protection Regulation). 52,385. It's just all a little confused (as are the ticket options). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Have a Flexi ticket booked for end July and need to amend. Copyright 2022. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Kind regardsAlison. Recommended experiences in and around Portsmouth. Husband had a cooked lunchtime meal - very impressed. How is one supposed to contact this company? How lovely it is to see our passengers sailing once more and going to Spain. Three weeks on and I still haven't managed to speak to somebody. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Every ship has a choice of accommodation to suit your budget. Im starting to wonder? Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. However, what that means for passengers is greater confidence all round. Here's what Brittany Ferriescustomers should know about refunds. We had a 4 berth cabin for two. For the best family adventure just add a Brittany Ferry crossing. #1. Rank in 1 month. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Review of Brittany Ferries. Read 1 more review about Brittany Ferries. 590 amp; ~26cm HS-1 Brittany Ferries is your route to an extraordinary time in France and Spain. We had a 4 berth cabin for two. Kind regardsAlison Brittany Ferries. It was a far improvement over it's near sister ship Galicia. Cancellation rules vary according to ticket type. In summary, here are the ways you can request a Brittany Ferries refund: Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Maybe try searching. Three weeks on and I still haven't managed to speak to somebody. So down to the self service. FERRY ONLY. Suggested companies are based on peoples browsing tendencies. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. In the case of Standard and Flexi tickets, you pay fewer . You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. I booked flexi tickets with BF last year. Kind regardsAlison Brittany Ferries, This is not a review. Its deplorable customer service. Ask A8719VLandrewc about Brittany Ferries. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Then told they were fully booked. Kind regardsAlison Brittany Ferries. Useless. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Would have given 5* if the price had decreased. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Would not refund difference or apply to my booking when I phoned. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Flexi 165. Kind regardsAlison Brittany Ferries. First we were not advised that you had to make a reservation at the main restaurant. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Fees are in addition to any price increase that may apply. I just hope I've got the upgrade to a flexi ticket correct!! We travelled home on the new ship Salamanca from Bilbao. Carpet wasn't vacuumed. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Family friendly Brittany Ferries understands that family travel plans can change. Many of us have questions in our minds regarding Brittany ferries refund rules. > See our booking terms and conditions *Terms apply. Yes just change it to another date. Remaining balance due at least 60 days before travel date. No reduction in ferry price because of this. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Kind regardsLeah Brittany Ferries. Successfully filing a chargeback can be tedious and difficult. 3. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Before this, you can only receive a partial refund via a travel voucher. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. What a downcome. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Tripadvisor performs checks on reviews. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Arrive on holiday calm, rested and ready for anything. Decided to try the Roscoff to Plymouth ferry for the very first time. On 23 April the prices are: Economy 151. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Full payment is required if booking within 60 days of travel. Family friendly Brittany Ferries understands that family travel plans can change. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. So if you have to change your travel plans, even at the last minute, you dont lose any money. Brittany Ferries has a very limited refund policy. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. 50% of booking value as cancellation fee. Shower curtain black. Minimal space in the cabin but its Verification can help ensure real people write reviews about real companies. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Holyhead - Dublin. Thank you for posting your comments. We are responding to emails and the current response time is 14 days. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. I just hope I 've got the upgrade to a change in circumstances really... Ready for anything! Take care and hopefully, see you again.... Travel plans can change you again soon standard tickets to an extraordinary in. Even at the same price as standard tickets closer to your destination regardsAlison Brittany cancellation! 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