I don't see a way that can be done, can you please assist?? Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Dear Guest: I asked several times to speak with the manager and was told I would get an email (haven't yet). Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We had booked a private transfer through West Jet Vacations. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Fish therapy, zip bike and more more more are extra paid!! Total should have been $192. Overnight. Then headed to Tulum. I pointed this out to him, and he realized he accidentally double booked me. You can cancel this booking up to 24 hours in advance for a full refund. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. When he took my card, I immediately got notification from my credit card company that I was charged $486. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. 10. how to we confirm our pickup. Which would have been a 3-hour total wait at the cancun airport for a ride. It will be our pleasure to serve you. WestJet needs to find a different company to use. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. I was like wait he hasnt gotten us our ride, then well tip him. My confirmation came from Costco who made my reservations. In this case, we investigated with our staff what had happened and we were informed of the following points: When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Unpleasant. 10. We also sent the chargeback voucher to your email for your records Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. BD Experience: Good way to get from the airport to the hotel. They called multiple times and was left on hold each time. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Rename to BadDay Experiences - con artists. Bonampak Mza 2. Snorkeling, kite surfing and other aquatic activities. 26 2018 90- - -v: . Tripadvisor performs checks on reviews. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. A safe and affordable way to reach your destination. We left at 0600. VIEW RATES In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. We remain at your service. Our last 2 experiences were not good. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. . Respectfully: Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. We are deeply sorry to hear that our services did not meet or exceed your expectations. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. What time will pick up be. 15 tht of july , of course no reaction of this corrupt organisation ! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Estimado pasajero, After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . I was like wait he hasnt gotten us our ride, then well tip him. Shame on you Bd, what a bad organisation !!!! We ended up having to take a taxi to the airport so we wouldnt miss our flight. Thank Blank_Screen_Name . So we ask some people they said go around the corner to BD experience. My experience with BD Experience for the first time was horrible in my opinion. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. I tried the website contact area and each time the message does not go through. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. I have called, and the phone numbers do not work. Thank you Hugo! Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. We got there, and no one was there to retrieve us. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We absolutely love them for always being so attentive, funny and entertaining. Absolutely terrible. We had to wait 2 hours in the bus before it left the airport. By BD Experience. I want to confirm a transfer booked through American Airlines. I was finally able to find a working number through Costco Travel. Balloon Tours 0. Worse company ever! Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve With this information, we only pretend toidentify and track your reservation in our system. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You should contact your travel agent for pickup time. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. Thank you very much for contacting us. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Lote 7 SM. No car seat as requested either. We also sent the chargeback voucher to your email for your records BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. No reaction of BD. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. It will be our pleasure to serve you. Av. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details It is always a pleasure to assist you and we remain at your disposal. Their representatives were very rude . Leader in the tours and . how to we confirm our pickup. It is always a pleasure to assist you and we remain at your disposal. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Atencin a pasajeros / Customer service for passengers. When we attempted to contact Best Day, no one would return phone calls or texts. Dear Guest: It has been more than one week, and the refund still has not come. Sincerely, Respectfully: Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. They left us alone with no option we ended up paying 200$ of taxi to Tulum. You should contact your travel agent for pickup time. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Xcaret tour is a rippoff. We have been stranded at the airport after paying extra money for a private transfer. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. We are deeply sorry to hear that our services did not meet or exceed your expectations. We have a fleet of modern vehicles for passenger transfers. I have called, and the phone numbers do not work. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. We have an extensive fleet of vehicles, so you can choose the best for you. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Bonampak Mza 2. We received an email with our pick up time for our departure. Hilde Bec. We used BD Experience for round trip airport transfers from the Cancun airport. Water Activities 0. We were provided pictures of an almost new looking catamaran. Compare Products ; English en. The next day, I decided also to buy tickets for my family of 5 to join them . And reserved a private car through them. We've tried several times to make contact and they still refuse to answer. This is the version of our website addressed to speakers of English in the United States. Dear Guest: This is the version of our website addressed to speakers of English in India. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. To him, and no one was there to retrieve us with pick! Experience offering comfort and security so that your return phone bd experience cancun airport transfer or texts main destinations. 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