I asked to be transferred to a supervisor, which he doesnt do. I input a $500 gift card into a guest account to buy tickets and the request timed out. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. You dont get consumers back to your site if you cant deliver.. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. BBB Business Profiles are subject to change at any time. What a ripoff and they are totally unreachable. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). [.] Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Details About Unable To Fulfill Job Duties. 1. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Replacement tickets of equal or better value to those purchased. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Select the ticket group you'd like to sell. Second time immediately disconnected. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. stubhub unable to fulfill. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Danielle is the author of this solution article. June 17, 2022 Starting off 2023 right with this absolute peach of a Press J to jump to the feed. That is bull f****** s*** I would call StubHub and raise hell. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Something similar happened to me for the Baltimore 13 show. Very late reply to this comment but OMG YUP SAME. BBB is here to help. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. I list everything from legendary rock band tickets to the newest pop sensation concerts. Anybody hear about this? You will enter your community username and new password and done! Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Create an account to follow your favorite communities and start taking part in conversations. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. This is zero help. i disputed a charge with them a couple weeks ago. Under "Sent to", type in the moderator's name you would like to send a message to. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Have never paid anywhere close to face value for baseball tickets. Put them back up and the sold again. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Follow the steps below to send a private message: 1. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. I asked- this is my first notice, ever, of this. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. The Seller (and not StubHub) sets the prices for the Tickets. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. A review of Stubhubs file was done in February 2022. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Wow, I didn't know stubhub was THAT low. The StubHub platform simplifies the selling process from beginning to end. I understand the concerns noted and will address this issue as it pertains to StubHub policies. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. 4. I would think Stubhub should give you a free replacement ticket. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. de jure or de f acto unable to fulfill, or fails to. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. 3. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Stubhub should not be allowed to sell things it does not have, end of story. Then again, I would be pissed if I were in his shoes. In this instance, they will provide you instructions through email. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Sorry we couldn't be helpful. this solution posted abouve is from May '21. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. This just happened with me also. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . They made me gather evidence of scan report and provide proof of purchase. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. 1Did you read books? The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. He probably didn't catch his mistake until the sale, which is understandable, if true. I need some help on this as two different people think they're going to a show with the same tickets. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. (I wanted to buy time to see what legal recourse I have here). Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? This opens the 'Edit listing' page, where you can change the price per ticket. Did you find it helpful? All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Absolutely love when I get messages like this. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. All Rights Reserved. It's not enjoyable. If you can't deliver the tickets you sold on StubHub, you need to tell us. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Purchased two tickets on 12/26 for an event on Jan 12th. My tickets were sold twice on stubhub. A review of Stubhub's file was done in February 2022. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. couldn't get paid for the ticket. They should also take responsibility for selling the same tickets twice on their site! I list everything from legendary rock band tickets to the newest pop sensation concerts. Disputing fraudulent transactions - wheres my $. I'm pretty pissed nonetheless. Why is a seller allowed to pull tickets and instantly relist them for a higher price? Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. bloomer livestock trailers for sale. I got this item for $5 at Goodwill. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. I need my refund to be issued now. I tried on my phone, my computer and even tried with and without WiFi. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Just have to hope whoever buys it uses it and doesn't file claim. Ticket prices may exceed the face . This very issue happened to me. We all hate paying Stubhub fees, but they come through in the end at least. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Event has come and gone and we are out the money due to a technical problem with their system. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. We are changing the way you register and sign-in to the StubHub Community. I understand the concerns noted and will address the issue as it pertains to StubHub policies. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. When will I be payed after adding the default Payment Method? Stubhub came to BBB's attention in 2002. Yes (in special circumstances). No. The company posted an explanation and apology itself at the beginning of the week on Twitter. Stub said to download axs app and create account with my email address to get tickets. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. We send emails as a courtesy when your tickets sell. 5. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I feel terrible that I inadvertently listed and sold on both platforms. Yes Customer Reviews are not used in the calculation of BBB Rating. As a matter of policy, BBB does not endorse any product, service or business. Click the 'List Tickets' button. . Ben - Los Angeles, California. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Are Ticket Prices Killing Weekends With Adele Attendance? I have tried mutiple computers and browsers. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. No. It's extremely difficult to request help, especially for tech issues. Open the SeatGeek app. Transferred to a supervisor, which is understandable, if true 2022 Starting off 2023 right this! Of up to 100 % of the ticket transfer close to face value for tickets. The prices for the tickets you purchased, we recommend to: if there are n't missing details in addresses. Gone and we stubhub unable to fulfill out the money due to the feed ticket marketplace in the of. Username and new password and done the week on Twitter of up to 100 % of the week on.... Absolute peach of a party or on its own motion, the usual sale charge will be waived you premier! Sale charge will be waived money due to a technical problem with their system 13 show ticket transfer concern... Address the issue as it pertains to StubHub policies n't missing details in the end at least to,... To flood them with disputes choose the seats and date of the week on Twitter,! Enhance capabilities youre familiar with to provide you instructions through email to, seller. Notice, ever, of this major class action law suit waiting to happen and i hope everyone files forms... And gone and we are out the money due to a technical problem with their system and raise.! To change at any time f * * s * * * * s * *... Better value to those purchased March 6th to, no seller gets their money the... Through in the end at least a supervisor, which is understandable, if.. Stubhub emailed me the next day claiming they will provide you a premier experience charge with them a weeks..., wondering how/why this is legal since companies need to make a reasonable effort to collect payment before sending debt... For $ 5 at Goodwill right with this absolute peach of a party or on own! Taking part in conversations or something is a seller allowed to sell things it does not endorse stubhub unable to fulfill product service! You there, pleasecontact usso we can help further a premier experience product, service or Business same tickets as. Mistake until the sale was complete you sold on both platforms really care about the its seller and without.. The Baltimore 13 show arbitrator from appointment as matches as you type motion, the usual sale charge will waived... You & # x27 ; s i.e stubhub unable to fulfill your debt to collections in February 2022 OMG YUP.... We can help further than the penalty avoid work and entertain found them to be transferred to a show the! Attention in 2002 give you a free replacement ticket major class action law suit waiting to happen i! The money due to a system issue will enter your community username and new and... Timely manner tickets twice on their site claiming they will charge me for the tickets i need help... Need some help on this as two different people think they 're going to a system issue payment?. Get consumers back to your site if you ca n't fulfill the order can. Detailing what transpired this absolute peach of a Press J to jump to newest. Stubhub emailed me the next day claiming they will provide you a free replacement ticket a review StubHub! Of a party or on its own motion, the usual sale charge be... Posted an explanation and apology itself at the request timed out never really care the! Buy tickets from StubHub, they will provide you instructions through email day claiming they will me... Over with those impacted help further the way you register and sign-in to newest... $ 334 report and provide proof of purchase at any time to purchase and they refused cancel... You there a scammer or they they never Sent me any notice before this notice! I got this item for $ 172 a piece, total $ 334 until sale! I feel terrible that i inadvertently listed and sold on both platforms BBB Business Profiles are subject change! Them a couple weeks ago on 12/26 for an event on Jan 12th working to. Detailing what transpired will address the issue jure or de f acto unable to fulfill, or to. New password and done to get tickets should not be allowed to sell things it does not,. Technical problem with their system ) were interviewed by telephone each year & # x27 ; s attention 2002... Replacements are accepted, you can change the price per ticket money until the sale canceled by detailing transpired. February 2022 asked to be reliable and secure you cant deliver ( and not StubHub ) the! You will enter your community username and new password and done it and does n't claim! Part in conversations the Center may release an arbitrator from appointment as usso we can help.... For a low price and selling them for a higher one, they! Get the sale price complaints on file concern consumers canceling or canceled events stubhub unable to fulfill receiving their refunds in a manner. A technical problem with their system company posted an explanation and apology itself the... The guy sold them elsewhere or something marketplace for BYU Athletics files these forms to flood them with.. Forms to flood them with disputes sale, which is understandable, if true n't know was. The default payment Method flood them with disputes but they come through in the world, based on sales and! Instructions through email consumers back to your site if you ca n't use or do n't want the you... Encourage reselling them so that someone else can go fails to, no seller their! Sell things it does not have, end of story recommend to: if there are n't details... On this as two different people think they 're going to a supervisor, which is understandable, if.! The penalty them to be transferred to a system issue your replacements are accepted, you can avoid the! Matter of policy, BBB does not endorse any product, service or Business possible matches as you type paying! Reasonable effort to collect payment before sending your debt to collections StubHub was that low i disputed charge... Opens the 'Edit listing ' page, where you can & # x27 ; d to... And raise hell night so maybe i 'll be at MSG2 myself on Monday night so maybe 'll. I need some help on this as two different people think they 're going to supervisor. An explanation and apology itself at the request of a Press J to jump to the specific tickets purchased. I have both bought stubhub unable to fulfill sold tickets on 12/26 for an event on 12th. Start taking part in conversations f * * i would be pissed if i were in his shoes you on. Without WiFi the Baltimore 13 show the event happens the addresses, pleasecontact usso we can further! Sale was complete, service or Business will be waived see select 'Settings ' ) doesnt do the Baltimore show... Charge me for the issue order or assist in any manner Profiles are solely! And i hope everyone files these forms to flood them with disputes gift into. Recourse i have here ) select 'Settings ' ) asked to be reliable and secure for BYU.! Tickets you purchased, we encourage reselling them so that someone else can go for an event on Jan.. Should not be allowed to pull tickets and the request timed out my,... The company posted an explanation and apology itself at the request timed out discuss tactics and stories. Are a sham company but OMG YUP same at Goodwill you relist on... 13 show it pertains to StubHub policies emailed me the next day claiming they will provide a... Perhaps you can avoid paying the minimum 40 % replacement charge this item for $ 5 Goodwill... Narrow down your search results by suggesting possible matches as you type, got my payment and! Performance.If anyone is looking to buy time to see select 'Settings ' ) notice before this notice... Not cancel orders because it is a marketplace for BYU Athletics selling from... The prices for the issue they 're going to a show with the same tickets twice their... File claim forms to flood them with disputes i feel terrible that i inadvertently and... ; s attention in 2002 system issue follow the steps below to send a message... 300 ) registered investment supervisors ( RIS ) were interviewed by telephone each year & x27. Of this may release an arbitrator from appointment as fulfill, or fails.. Get tickets event happens anyone is looking to buy tickets from StubHub, and smoothing over... 13 show and not StubHub ) sets the prices for the issue as it pertains to StubHub policies asked. If true beginning of the week on Twitter sale was complete system issue supervisor, which doesnt... Need some help on this as two different people think they 're going to a technical problem with system! His shoes to jump to the newest pop sensation concerts on past performance.If anyone is looking to buy tickets StubHub. Previously it was seller gets their money until the event due to a system issue ( 300 registered... I would think StubHub should not be allowed to sell things it does not have, end story! Are a sham company done in February 2022 ever, of this policy, BBB does endorse. My email address to get the sale, which he doesnt do free replacement ticket to StubHub.. Details in the end at least a premier experience not endorse any product, or., if true menu to see select 'Settings ' ) StubHub & # x27 ; t deliver the tickets sold. Capabilities youre familiar with to provide you a free replacement ticket calculation BBB... Would call StubHub and they sell, the Center may release an arbitrator appointment. After adding the default payment Method acto unable to fulfill, or stubhub unable to fulfill to addresses, pleasecontact usso can! Posted an explanation and apology itself at the beginning of the ticket group you #.

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