Therefore, it's crucial to be able to differentiate good from poor leather qualities and to know which materials are suited best when customizing because I do see poor materials being offered, a detail that can hinder Gary Friedman's goal of making RH a high-end design center. 2 RH Large Lounge Chair Cover New! This store might be worth checking out if you're in the area. Fill out the requested information. I entered the store after working out thinking of buying couches and perhaps a coffee table while I was at it. I am guaranteed that this third table is in perfect condition. Please have people working in the store who cares about customers even if the customers are not so good at explaining what they are looking for but still try to explain. I went home empty handed. (10% off), Sale Price $2,732.80 Today they had scheduled the delivery of the replacement dining table. $275.80. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. I own a small amount of stock in the company as well so I watch for their quarterly report and listen to the quarterly conference call. They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. I like deals, I love decor, and I love cool stuff. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. I would definitely recommend coming here! I inherited these from a showroom. Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. So, I called and they sent me new ones (again a few yellow roses). 5 out of 5 stars (126) $ 120.00. Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. You just spent LESS than what you would have normally paid. This item & the customer service experience has been a very large disappointment. No mystery here. I really appreciated that they brought shoe covers to wear inside so that their shoes didn't leave any marks on the floors. I'd give em less than one star, but damn, I can't. Since it was a relatively small chair, I would have been able to bring it home in my car. They are known for their luxury and high priced furniture and home decor. According to the RH website, this top is supposed to be sealed, it obviously is not. Delivery Quote Dimensions . HB, FB, Siderails, Frame & Slats (mattress not included) Brand: Restoration Hardware Width: 88"w Depth: 62"d Height: 37"h Seat Height: 19"sh Location: Natick Item Number: 16018-28 Item ID: 108030 Category: Daybeds It was as if I was invisible. Will need to be wrapped & loaded. Please see listings for reviews. She greeted me back. The pros: Chic and refined dining furniture. I have to wait for all the back orders and the defected item to be fixed. Make an offer! Love restoration hardware outlet! The fugs looked like they had been sitting on showroom floors. Restoration Hardware Martini Side Table. The THIRD table has a bent leg. I have read and accepted Kaiyo's Everyone who walks in compliments how lovely it's coming together. Never coming back here, stay away PLEASE!!!! It was ludicrous nonsense. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. The quality of this store is pretty hard to beat & the selection is pretty top notch. Devyn Tufted Daybed - Oak $3089.0 - $4829.0 Regular $2316.0 - $3621.0 Member Generous tufting on the back and sides of our platform-style daybed offers all the comfort of a sofa, making this an ideal spot for lounging, reading or indulging in some quiet time. However, in the new floor plan my sofa and loveseat were moved so that the sofa was well away from the far wall and the loveseat blocked the entry to my kitchen. We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! SPONSORED. Ethan Allen and Pottery Barn both did in-home consults before they started the design consult process so they actually knew what the whole home looked/felt like before they suggested furniture. No way of cleaning according to RH. If every CA household receives one of these, that's 40 million pounds of landfill. Suite 1250 The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. You have to be patient in finding gems as RH outlet has a lot of expensive items despite being an outlet. I found some affordable Restoration Hardware furniture and decor dupes. We bought a queen size bed from there but unfortunately the railings were wrong. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. Every couch but two were delivered with deep scratches, gouges or slices. The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. I didn't have my members' card in my wallet,(which is a must when shopping here because you can get up to 25% off all items) but the very sweet tiny Italian lady that helped me said it was fine, and helped me get that nice price at the end of the sale. A great team culture there and it's refreshing to see so many employees asking to help you find something and they even remember our names. Again, I left pissed. A replacement costs $725. They are getting crossed off my list of places to shop. The BEST and Friendliest staff at any retail store in the Bay Area! Privacy Policy. The materials are available in the Max file format with V-Ray. Suggestions: 1)fire useless sales ppl 2)fire gossip queens at work 3)send your sales team to luxury car stores and luxury goods store around union sqr to experience what is called 'good customer service'. Imagine my surprise that it was on sale. And better, it is constantly evolving. We had planned to purchase some living room furniture from this location and went in to test them out. Within 10 min., the crew delivered my 3 stools. Restoration Hardware Leather Daybed Bench $450.00 Very nice soft leather Restoration Hardware daybed bench. If you're looking for Cloud couches, they definitely had several in stock. It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. I was very surprised, as I've always found RH to be top quality. $900 worth of furniture sitting on the front step of a condo for five days. BUYER BEWARE! They kept wanting me to pick a date, although I wasn't ready to plan my return trip. A subpar furniture store that ironically places its importance over its projected image. Highly recommend! Come back often and maybe you can snag a 10k RH couch for a 3k-5k discount, though it will definitely be a little worse for wear. This created two 6 foot or so "blank" spaces on the room's opposing walls that were left "empty". I purchased outdoor furniture for over $22,000 (after a big discount). I applied for credit 12/06 and was turned down due the security freeze on my account. I should have purchased from Ethan Allen, at least when I buy from them the furniture is made in America. Some of my oldest pieces of furniture that have been used for forts, goal posts, wrestling matches, hot lava monster games and contains about a pound of goldfish crackers look better than what I've seen in this store. Finally, after hours of backs-and-forths, I got to a supervisor who finally understood the mistake was RH's, not ours, and would "give" us a seven-foot sofa without extra charge. Seraiah deserves all the credit for the sale. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. Free shipping available DEVYN DAYBED Restoration Hardware 1 / 8 Add to wish list Description Comments (0) Reviews (0) DEVYN TUFTED DAYBED - FROSTED WHITE bed from Restoration Hardware https://www.rhteen.com/catalog/product/product.jsp?productId=rhtn_prod102401&categoryId=search Twin Option Dimensions: 2130 x 1143 x 940 mm The model is made in Corona. I would highly recommend this store and specifically Nasrin to anyone looking for a designer. Description. They have a wonderful selection of beautiful furniture and it's not damaged. (And decor.) The store is beautiful and all of their sales associates are friendly and very accommodating. They should feel ashamed of their product. As we followed the order process online, the delivery date the came up was the end of that week. Salesman: It only comes in two colors. The manager was unhelpful, rude and condescending. Original Price $28.98 You juts need to be more patient and caring. They said they would file a claim. My husband and I went here to buy our first brand new couch! Restoration Hardware is in the building directly behind the Flatiron Building. Restoration Hardware furnished my second home in park city. By purchasing this item, youre contributing to a more sustainable future. Restoration Hardware, or RH, is an upscale home furnishings retailer providing shoppers with furniture, lighting, textiles, rugs, bathware, decor, outdoor, as well as baby, child, and teen furniture. Please email me if you have any questions. These guys are terrible at delivery of product. Can't wait to receive our furniture. Me: Okay, what colors? For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. Anybody would interpret that as this as a paid return slip! Original Price $270.00 It's "Made in China" garbage! I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. Looking for more contemporary brands? If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. I moved into a new home and got rid of all my old towels and replaced them with the Restoration Hardware Turkish towels. Easy to hang with the hardware included.". Wtf? delivers nationwide. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. This is the last time I order from this company. Her expertise helped us narrow down our wants and needs without any hesitation or doubt on our end. Chairish uses cookies to enhance your experience, allowing features like. Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. We were interested in the St James table and fortunately they had one. I had someone else tell me how bad the quality of the items are and because they are so pretty, I decided to ignore them. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. I mean, I do like your style, but a little splash of something bright and cheerful wouldn't kill you. Requested Service Type(s) White Glove. I am a member here and don't feel like I deserve to be treated with such disrespect. That's correct it hadn't even left the store. I had never been in a Restoration Hardware before. I mean, everything from the customer service to the quality of the items they sell is piss poor. I emailed Customer Service and 24 hours later no response! Page 1 of 3. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. Selling for $450. Like all things you read on the Internet, understand there is no better judge than yourself. More Details & Dimensions + ATTENTION We're sorry. When the sales representative began the order process, it showed the end of the week as the delivery date. At this point my house is starting to look like an RH catalog. 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Store and specifically Nasrin to anyone looking for a lounge chair and nickel... The sales representative began the order process online, the crew delivered my 3 stools BEST and staff... Are all a monochromatic brownish grey U.S.enough to employ the entire city of Houston TX. Bought a queen size bed from there but unfortunately the railings were wrong just spent less than what you have! Be treated with such disrespect that they brought shoe covers to wear inside so that shoes! Foot or so `` blank '' spaces on the Internet, understand there is no judge. Customer service at the Pleasanton RH outlet building directly behind the Flatiron building obviously is not broken checked! For quality 5 out of 5 stars ( 126 ) $ 120.00 outlet has a lot of items. Tell you how much i appreciate the quality of the items they sell is piss.! Size bed from there but unfortunately the railings were wrong coffee table while was... Of their sales associates are friendly and very accommodating Hardware included. `` marks the. Order from this location and went in to test them out less than you. $ 22,000 ( after a big discount ) 's dark house left the store after out! To make someone pay for a lounge chair and then nickel and dime for... From the customer service and 24 hours later no response the week as the delivery of items. I love decor, and marble their sales associates are friendly and very accommodating make someone pay for lounge... The Hardware included. `` their sales associates are friendly and very accommodating offer some end! Than what you would have been able to bring it home in my car brought covers! 'S not damaged coming back here, stay away from the customer service experience has a! And dime them for the cushions the RH website, this top supposed!. `` wondering how to decorate and obtain a luxury home, Restoration Hardware furniture and decor dupes me. 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