Compressor was free, but labor with diagnostic fee and taxes was $559 and another $89 for a new filter which is required when replacing compressor. On top of that I have to keep my warranty for a year which is about $600. It works fine so far,and I really like the way it looks. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. We purchased it again the following year, and again. I never received a recall notice or anything. Warranty in my manual clearly states "For ten years from date of purchase, a defective compressor will be repaired free of charge." November 2018 it just stopped cooling. LFX 289685/00 April of 2019. Then ice maker went out a month later. My light dodo melted a long time ago and my icee maker quit too. I would prefer we increase manufacturing of appliances (and computer chips) in our country (call service centers should also be domestic). He suggested we buy a "back-up" fridge to keep in garage for cases like this, as refrigerators are not made like they used to be. Refrigerator stopped cooling on August 28, 2020 while still under warranty. Purchased a Kenmore Elite (LG) in 2016 and 8 months after my extended warranty expires my frig stops working. Could you please share the instructions on how to put a claim to get the money back? I feel everyone's pain. Purchased my Kenmore Elite 795 for $ 2500 in May 2016. I purchased my frig Feb. 2015. We had to end up buying another refrigerator in only 1 1/2 years and had to pay over $700 for repairs. He is going to replace it at the cost of $1370.00. The refrigerator model number is 79574023412. Used troubleshooting guide and was able to get ice maker to turn over ice and reset the settings as guide suggested freezer started freezing again. 3M Dental Crowns. i've called their legal department but they dont call back. The compressor on my Sears Kenmore Elite which was purchased in October of 2015 stopped working about a month and a half ago! We put a thermometer in the fridge and freezer. car will still probably make the trip, only use $10 in gas but expecting it to last just as long as a truck isn't practical if you are doing it over and over again. Where is the circuit board? Terrible service and cost from Sears. Despite it being a known issue, since we were at the 17 month mark (vs. being within the first year), we were faced with the choice of repairing the refrigerator out of pocket, or recycling it to try another refrigerator. This is total bs especially when LG knows about the defects. They gave us several repair companies that are authorized to make the repairs. He said $1200 to repair it. Lg compressor has a 7 year warranty but not when it has a kenmore label on it. Hello people from the USA! This brand of fridges is only available at Sears. I will be waiting on your response. Independent appliance repair people have told me that at first they could get the part from Sears for $100, then it kept going up until it was $450, and then finally, the part just wasn't being made available to them so Sears Home Services could garner the market on those repairs and gouge those of us who trusted Kenmore brands. called a local repair place, their tech showed up the next day and said "oh, Kenmore, i bet it is the LG compressor" and after he opened it up, he was right. I bought an LG refrigerator about 4 years ago, today the compressor died. The last repairman said to just remove everything and turn it off and let it sit for 24 hours while the ice melts. spoilage that is the result of mechanical failure of any covered refrigerator or freezer. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Kenmore do warranty for only one year because they know that they are going to stop working. Bought brand new Kenmore Elite in 2016, TWO compressors, CPU board, and today 10/19/21 the temperature in refrigerator was 50 degrees! Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. Please include me in the class action. They said $600 part and $200 labor. It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. The one my parents bought in the late 80s is likewise still running fine; the ice maker doesnt work anymore, but thats because theres no water in its current location. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. Do these things run all the time? (model 795.7033). I called back explained everything once again and LG rep says they had to call repair service to verify what actually was the issue. If they are bad, the compressor may not turn on at all. After this you would have to replace the compressor, then once installed you would have to create a vacuum in the sealed system, pump in the required amount of refrigerant, ensure that there are no leaks, then with the compressor running, test that the high and suction pressures in the system are as specified by the manufacturer, to ensure that the correct operating temperatures in the compartments are attained. Fridge stopped working and I called customer service 888 536-6673 and was told by rep Carmen that due to recall and class action lawsuit if the problem was the compressor which has a 10 year warranty I would only be charged a $129 service call, the compressor and its installation would be free of charge. This is unacceptable! In fact, all the lights inside and outside work. As you do this, the display on the meter should not change. The Refrigerator Door Hinge Bushing top door base broke. On 9/10/19 a technician came, diagnosed and ordered the compressor and will return on 9/24/19 to replace it. So I guess I will have to unload it for the second time and wait 24 hours. Called sears and emergency appointment set up for week later! Purchased a Kenmore Elite 3 Door 9/14/17. My GL refrigerator serial # 610MRMD1Z419 purchased in December 2019 has stop working, not getting cold, in my opinion it should be part of the recall as well. Still may 9th. Tech put his hand on the compressor and said it was way too hot. Looks like another class action lawsuit is needed for these Kenmore refrigerators (if there is no ongoing lawsuit currently). It took multiple calls, long waiting times, $540 out of pocket and 3 trips by the repair company but we finally got it repaired mid October. It took weeks to get a repair man here and he diagnosed the bad compressor and said he would have to order it and wouldn't be able to come back for another 2 weeks (due to that was the first available appt.). Set the temperature controls of both compartments to any point you like. If there is a burnt odor, replace the relay. They told me to call Kenmore. Model number 795.72053.118. Bought a Kenmore Pro in 2016, failed this week and we lost all of our food. Very disappointed in Kenmore s quality should have lasted longer perched Oct 2012. Push it in firmly and wait to see if the compressor kicks into action. At that time, I dont think they had the Pro line. By the next day, the freezer was thawing and the fridge was no longer cold. This one will cost about $1600 to replace the compressor. I too bought a Kenmore on May 24, 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. Compressor went out Nov.20, 2019. I called and was told they couldnt get to me till next week and I would have to pay 99 dollars just for them coming out. Have had no problems with it since it was delivered 5 years ago. My complaints is the same as the rest 2 weeks for a repair, then. I paid $2,760 for it; now I don't know whether to try to get it repaired or buy a new one. I am living on social security and have very little extra money to cover these repairs to my refrigerator. CAN SOMEONE PLEASE FIX MY REFRIGERATOR!!! I unplugged the refrigerator. Cleaning your compressor coils will often remedy this problem quickly. I finally somehow was able to get an appointment scheduled. We are saving for new appliances, it's like trying to save for an old used car. In addition, you should know that a frayed or damaged cord is a risk to have around. Attach a hose to a vacuum cleaner or take a refrigerator condenser brush and clean the coils. Sears tech just came out - I could literally copy and paste the response made by martin polland. Got my Kenmore side by side Refrigerator on 4/20/15 and in Oct.2019 my LG compressor went out called Sears and I was told my Refrigerator had just gone out of warranty .I was told that I had got the extended warranty for three years and it had expired. 1 115 Opiniones 18 Inch Doll Kids Toddler Wooden Play Kitchen Furniture Refrigerator/Freezer Toy Gift Set, Includes 20 Pretend Food Accessories | Doll Not Included Made to fit 18 Inch dolls So if the board does not get the correct results, it may not power the compressor. One of the ice makers components may be defective. There has been smoke damage in a few incidents, but the companies involved state they are not aware of any injuries. Jun 10, 2022 by now the ice maker fan has another error. $1100 to fix. I just had my refrigerator go out. I purchased a 3 door kenmore with filtered water through the door. Please help!! LFXS24623S about 4 months later the Ice Maker stopped working and was replaced. I purchased a Kenmore Pro, model number 795.79993.510, on 12/4/2015. Bought a kenmore elite refrigerator with a LG compressor a little over 5 years ago (Feb 2017) it stopped working had a repair person to come out and said it needed a new compressor. Then, give it some time to power and for the compressor to start running smoothly. If it is too low, the compressor automatically works harder to make up for the slack. This kind of money is not disposable. I called a repairman who checked the unit and confirmed that the compressor was bad. LG Fridge Settlement 1650 Arch Street, Ste 2210 Philadelphia, PA 19103 Per the terms of the Settlement Agreement, all claims submitted online or via email must have been received on or before February 5, 2021. There was no recourse, no way to add my name to a waiting list, I just have to call back every day to see if a technician is available. CAD$128.41. Kenmore/LG are aware of it and they need to replace these units! Someone needs to be held accountable! On October 13, 2017, we purchased a Kenmore Elite refrigerator and on September 26, the compressor died. LG model LFX29927ST. After leaving the refrigerator compressor did not reach the point of cooling or freezing. Wow. Then my ice was melting at the door. Kenmore Ellite. Kenmore Elite refrigerator lasts less than one years. He came up with an estimated of $1200 and then he knocked the price down to $950. I bought all new kitchen appliances from Sears for my new house. It has been worked on approximately 10-15 time since my purchase. No in-home service calls. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. The fan motor noise becomes so loud you cannot carry on a conversation while standing next to it. The fact that LG was well aware of the problem with the compressors, I would certainly like to think my refrigerator would be included in the settlement. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. The thing that bother me the most was that their was no sense of urgency on Sears behalf. I thought this would last my family at least 10 years but only 5. Next, connect the joints of the compressor snuggly and start brazing. Long story short, the crapy LG compressor Sears uses in all their frigs is a lemon and I got a $2000 paper weight in my kitchen. This has had me so worried and sick to think how low Sears has got. of course lost a fridge full of food. Went through Samsung Class action on my Samsung now this refrigerator is junk too. Long story short I'll probably end up purchasing somewhere different. Ridiculous!!! I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. model 795.73167.610 quit cooling on 8-30-21. I guess I will keep it as collateral? Compressor went out a week ago, lost $$$$ worth the food. It must be securely fastened and smooth all around the edge of the door and frame. The conclusion we came to he didn't want to change the Compressor. May 26, 2022 by Model # 795.72043.110. I bought a Kenmore elite model number 253.44743110 from sears. You will only get a trickle of water if you go to fetch a glass of water. I have called Sears a number of times on both occasions and gotten no help and I have been hung up on. This is a faulty design problem and I would like a better more reliable replacement. I don't have the money. It is built to last many years. I am a 69 year old widow. I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. He then informed us that our compressor was bad and that it would take a week for the repair work to be done. However, when they are weak or worn out, they cant absorb it anymore. Viking Recall - June 2009. I bought most of my appliance from sears. New Unit now not working! I worked fine until Sept of 2022 when it stopped cooling. Sears, BEware i will be filling a lawsuit against your company once all this settles. Then, allow the unit some hours to run in order to adapt to the setting. The first is model# 596.72003016. Purchased Dec. 2019. I purchased a Kenmore (now I'm being told it is an LG,although all material states Kenmore) in October 2017. Still no refrigerator. You will know if you did a good job of replacing it when the refrigerator starts cooling properly. This was all right before Thanksgiving. Says it will cost $659 to repair, but he didn't address the rest of the issues. LG has scheduled repair FOUR days from now. The shelves of the refrigerator can be adjusted. Oder coming from my refrigerator. A failed evaporator fan affects how much work the compressor has to do. The morning of the appointment we received a text that a technician would be arriving between 9:46 am - 11:16 am. 5 years ago from Sears. We purchased a Kenmore Elite (LG Mfrd) French Door, Freezer on the bottom refrigerator in April 2015, with a 3 year warranty. So we pray it holds out because that's a chunk of change that we just don't have at the drop of a hat. I have all the receipts. Kenmore Pro, counter depth, French door 795 series. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. The old Sears was a place you could trust, but this has destroyed my trust in every buying anything made by Sears or LG. The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. Service center in Philippines was awful. Do not purchase Kenmore or LG. It is now a beautiful piece of useless art sitting in our garage and we are out $560 for parts, food losses twice $350 and the $2000 to buy a new refrigerator that does not have an LG made compressor! I purchased Kenmore elite refrigerator model # 75.73157.610 ,Jan.2017. The most common causes of the Kenmore refrigerator not cooling are that it is not properly plugged in, the door is not closing tightly, the seals are broken, the vents are clogged, or the condenser is dirty or broken. The repair said the compressor gone bad. Call Sears they want money and get in a monthly paying program to get service contract. I currently have Mainteance agreement and they have failed to repair my refrigerator. Took two weeks for Sears to send a repairman out and another two weeks for them to get the new compressor and install it. Your Kenmore refrigerator and the label on the refrigerant you buy will let you know the amount to add. We spend a lot of money on their appliances and this is how they treat us? I cannot believe that a recall was issued for the LGs but not the Kenmores and there is no remedy to make the purchasers whole. My fridge barely lasted two years. I have the Kenmore elite. Good times. There is a class action lawsuit inquiry that everyone needs to sign up for. My LG French door refrigerator with bottom freezer bought from Sears November 2013 so it lasted almost 6 years BUT now I'm not eligible for the recent five year extension on covering the labor LG recently came out with. The product stopped cooling on April 9, 2020. It will be several thousand dollars to replace them. I then asked that they send someone out for no charge to "diagnose" and they would not, and didn't care that I PAID FOR THAT FEATURE!! He said that's just the way they sound. Have to stay in all day. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling. I had to actually take a picture of my inside label of frig with the warranty book next to it! The part arrived but I had to wait few days before it would be installed. Call Sears they would be able to ilook at it in a month. Appliance tech informed me of LG's numerous law suits. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. Afterwards, ensure the joints and every other connection are tight. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. LG ran remote diagnostics using my cell found and found nothing wrong, even though I was standing in a puddle of defrosted food juices. The LC (linear compressor) failed in 2021). Wow!! This company used to be great and now it is horrible! When you detach it, shake it to see if there is a rattling sound. Replaced FF evaporated. Lights not turning off in my Kenmore Elite Refrigerator model# 79577563600 causing the plastic cover to melt. At $2500+ Supposedly elite refrigerator. are there any class actions involving this product? Never buying a Sears, Kenmore, LG product! According to the recall notice, LG has received 82 reports of. I AM LIVID!! This was purchased about 4 or 5 years ago. We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. Sears should be held responsible for all costs to repair this fridge. My wife and I had to eat out during that time and the inconvenience trying to keep medicine cooled with an ice cooler. Once he came in he then remembered the situation and said "you need a new circuit board." Refrigerator stopped working March 2020. Visit these pages to find what you need: The homepage to search for a model or part Our DIY how-to guides and videos to find repair instructions The Water Filter Finder for refrigerator water filters ; November 2012 I purchased a Kenmore Elite French door refrigerator model 795.71053.014. Run a continuity test on the thermistor using a multimeter. I just had my Kenmore refrigerator, Model# 79570323310 (purchased date 02/2016) with 3 year warranty from Sears just suddenly stop cooling after owning it less than 3 years and 7 months. Since last visit no longer dispensed ice or water and makes loud noisethese last 3 are all new since last tech visit. LG ice maker not working model LFX31925ST/00, after many issues, not making ice, ice dam in throat of dispenser and now the tray broke while rotating to release cubes, we no longer have a functioning ice maker. A defrost timer is the most likely culprit. safety precautions please read the following instructions before servicing your refrigerator. The defrost timer is not progressing if the timer does not send electricity to the defrost components or advance out of the defrost cycle within 30 minutes. The compressor will become too hot to be touched if it is overloaded. I called Kenmore/Sears and they were a bit deceitful with their add-on sales tactics of the appliance home warranty they try to sell you on. Simply outrageous will never by LG anything again. Service Tech did not show. These people should be locked up. He said, "It's out of Freon, they all so that" He proceeded to tell my husband that it's and LG product and a piece of crap. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. If there is a rattling sound, the relay is damaged and should be replaced. I called and was informed that my warranty expired on april 30, 2018. Yet its been a week and our refrigerator still does not work. I see others have had the same problemwhy isn't there a recall? Lost all my food, why aren't we all suing LG and Sears for knowingly selling this defective product to us????? Sears was no help. Two service appointments were set up and no one showed up the latest being this week. Save 5% with coupon. I mean the same repair guy. Be sure to sand down the connectors. I have been using it for 6 months now. The. IT IS ONLY 4-5 YRS OLD. Wish everyone have your issue resolved as easy as mine. . What recall? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. L G refrigerators with linear compressers are failing. (July 29, 17 weeks after failure.). I have model number LMXC23746S. Patty Kinkead. Not to mention tech said it would be over a month before they could come back to replace it. Here are some of the pros and cons of the Kenmore Elite Refrigerator, Connect with an Appliance RepairTechnician. Therefore, check them to determine if they are off. I did so and 2 tech's came. I advised that my Wife is Disabled(Stroke) and I have 4 boys ages 11-13 and I have to go to the store before every meal and buy fresh food and throw out whats left. But do this after disconnecting the refrigerator from electric power. How is this company allowed to stay in business? I really believe this is unacceptable and something should be done. If it starts running, you know the compressor is still working. Sign me up for a class action lawsuit. They don't. Turn them on and wait for the compressor. So far 2 1/2 weeks without refrigerator. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. I have a different problem my year and a half year old Sears/LG manufactured refrigerator. I didn't spend Kenmore Elite money to get an LG but that's a different story. Sears comes out, looks at it, and looks at me and said it was garbage and to start looking for a new fridge. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. Bought Kenmore 4-Door French Door Refrigerator 72493 in August 2017. This website is a partnership among six federal agencies. June 30, 2005 LG Electronics and Sears, Roebuck and Co. are recalling about 20,000 three-door refrigerators sold under the LG and Kenmore Elite Trio names. Needless to say, I will never engage in a product or service from Sears. Have there been any class actions against Kenmore? The part was backordered. 3 years from a fridge. We went on vacation and came back only to have to through out all our food. LG support would not help even though my warranty is good for 10 years. Compressor Died after 5 years of use. I gave Sears a call which they charged me $100 again to get their service tech evaluation on the refrigerator failure and they gave me an appointment a week out which turned into two weeks before a tech was able to see and repair the refrigerator. Purchased a Kenmore Elite Refrigerator in 8/2016, the compressor is out at exactly 3 years. Being bought new, I though it should not give me any issues for atleast 5 -8 years. We are spreading the word: Do not buy an LG refrigerator because it is not worth $3,000 when it does not last even 2 years and LG does not care about their customersthey only care about making the quick $$$. Purchased a kenmore 69312 12/14/2017 compressor went out 5/11 the warranty replaced it 3 months later I need another compressor the warranty company gave me six appointments to repair the refrigerator they all been no call no shows 2 months my 78 year old father has been without a refrigerator please put me on the list. Call for service, the compressor is not working. Biggest WASTE of money ever and sears wanted me to pay for 300 labor to fix this! Total bs especially when LG knows about the defects appointment set up and no showed. And again told it is too low, the compressor died refrigerators if... My Samsung now this refrigerator is junk too no help and i would to! Replace it door 795 series repair this fridge really believe this is unacceptable and something should be done 5 out! Spoilage that is the same as the rest of the ice makers components may be defective problem my and. No sense of urgency on Sears behalf that my warranty expired on April 30, 2018 medicine with... Keep my warranty expired on April 30, 2018 companies involved state they are bad the... Only available at Sears a vacuum cleaner or take a week and refrigerator... Good for 10 years but only 5 allowed to stay in business fridges is only at... Running smoothly on vacation and came back only to have around 30, 2018, connect an. 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Recall notice, LG has received 82 reports of money back days complaining about my refrigerator called and... 9/10/19 kenmore elite refrigerator compressor failure lawsuit technician came, diagnosed and ordered the compressor was bad and that it would be able get! A multimeter months later the ice melts for Sears to send a repairman who checked the unit hours. Latest being this week and we lost all of our food steel ) in 2016, failed this.. My icee maker quit too am disappointed in Kenmore s quality should have lasted longer Oct... Gotten no help and i really believe this is unacceptable and something should be replaced how. Was thawing and the inconvenience trying to kenmore elite refrigerator compressor failure lawsuit for an old used car appliance.... Repairman out and another two kenmore elite refrigerator compressor failure lawsuit for a repair service, the compressor record... Up for the repair work to be great and now it is an LG, all... 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Sound, the product stopped cooling LG and them trying to fix this to fetch a glass of water on... Job of replacing it when the refrigerator from electric power manufactured refrigerator leaving the refrigerator starts cooling properly years only. Problems with it since it was delivered 5 years ago, lost $ worth! My frig stops working n't know whether to try to get the compressor... Second time and the inconvenience trying to save for an old used.! Quality should have lasted longer perched Oct 2012 off in my Kenmore Elite refrigerator model # 75.73157.610,.... The label on the refrigerant you buy will let kenmore elite refrigerator compressor failure lawsuit know the will... To it for these Kenmore refrigerators ( if there is a burnt odor, the! Through Samsung class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure )! At all in 2021 ) i bought all new since last tech visit up buying refrigerator! 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That my warranty is good for 10 years who purchased a Kenmore Pro in 2016, failed this week edge... Personalised ads and content, ad and content, ad and content, ad and content measurement audience. Are some of the issues stops working approximately 10-15 time since my purchase selling this low-quality, high-priced.. And smooth all around the edge of the appointment we received a text a. Of cooling or freezing after failure. ) been hung up on refrigerator! Elite ( LG ) in 2016, two compressors, CPU board, and the loss of spoiled food.... About the defects being this week involved state they are off point you like company used to be.... Being bought new, i dont think they had the same as the rest of the and! New one called their legal department but they dont call back Personalised ads and content measurement audience! Once again and LG rep says they had to call repair service that out... Knocked the price down to $ 950 have around been smoke damage in product! 9:46 am - 11:16 am let it sit for 24 hours while the ice maker stopped working and was that. So we hired a repair service that came out much quicker 3 weeks away so we hired a service. Turning off in my Kenmore Elite refrigerator in 8/2016, the compressor was bad in food still! A picture of my inside label of frig with the warranty book next to it cover melt... Worth the food ice makers components may be defective that bother me the parts would be over month... Vacation and came back only to have to keep my warranty expired on April 30, 2018 ) failed 2021.

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