However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. The Panthera case is just one example. But a few weeks later I received a bill for about $1,900. Just prior to the ACCC announcing action against Panthera Finance, the Department of Human Services granted ARL Collect (which is owned by Panthera group) a contract to handle robodebt. Skipadee2 3 yr. ago. There are many complaints about Panthera Finance and their debt recovery efforts through letters and threatening court action. Stay informed. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. But then again, its never too late for us to help you out. Fantastic culture with great office perks and incentives. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. We understand the issues that youre going through. Like I have stated, I get these letters, and they don't even have the proper name, its off by a single letter; I don't understand how I have been associated with this debt in a name that is not quite mine but at my address. Those with Panthera Finance debts have the potential of resolving within hours. HyTSwoc [5laQIBHADED2mtFOE.c}088GNg9w '0 Jb He speaks fluent Spanish and regularly returns to Mexico to visit family. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. We can help sort it out for you, so you dont have to pick up the phone. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. CHOICE supports the First Nations people's Uluru Statement from the Heart. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. Or is someone using my name under my old apartment? Scammers are impersonating Panthera and are trying to trick you. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. Bad news if you need to buy a car or house in the future. Purchasing a debt means the ownership, and legal right and interest of the debt, is transferred to Panthera. ", Read more: We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. The ACCC alleges that Panthera Finance repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. "But that isn't adequate.". I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. I believe this company to be a scam operation. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. Less than six months later, the company was sold for $40 million. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. What can Panthera Finance do to collect debts. Any fine they might get is unlikely to change business practices, because business as usual appears to make debt collection very profitable. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. I'm just waiting for some sort of identity theft to pop up in my name at this point. They can only contact a 3rd party twice per year to get location information about you. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Read more here. "Services Australia [the federal agency that manages Centrelink] also uses contingent collectors. So are you actually own them $570 or this amount including a admin fee? Some debt collection agencies have a poor record of adhering to consumer protection guidelines. It's been making headlines for a while now, but how does Centrelink's controversial debt-recovery system actually work? Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. Shortly after 21 December 2016, Panthera first contacted Witness B in relation to the Telstra Debt. This was the first time we used a virtual . Before this, he worked in wealth management in Singapore for a number of years. You can also report rogue debt collectors to ASIC and the ACCC. ). We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. That is an affordable payment plan to get debts resolved. Why has Panthera been in the news recently? That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. It's really great. Instead they sold my "debt" to Panthera Finance. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. And, there seems to be no reason for them to change their ways. endstream endobj startxref I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. Theyll sometimes call you on different numbers every single day. No need to talk to them! Automated page speed optimizations for fast site performance, Australian Competition & Consumer Comission, Tips on How to Make Buying a New Car Easier, Financial Services in the Digital Era: How to Effortlessly Send and Receive Money, How to Easily Calculate Your Mortgage Rate Payments, Working Abroad Means Tax Planning Too: Heres What You Should Know, Home Loan vs. Mortgage Loan: The Main Benefits Explained, The Top 4 Home Security Tips You Need to Know, Home Decorating Tips That Wont Break the Bank. As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. Why would you have a debt with Panthera Finance? We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. She thinks an overhaul of the system is in order: "What we need is specific legislation covering the debt collection industry as a whole," she says. You dont want this tarnished, as a bad mark will last 5+ years. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe. q In this guide, were going to talk about what is personal insolvency and the differences it has when compared to other, Did you know that lenders do provide better home loan rates where you can refinance your mortgage with bad credit? We invest heavily in compliance, complaints procedures, training and customer experience. wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. PDF 330.38 KB There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. Hundreds have already beaten Centrelink robodebt behind closed doors. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. Panthera boss and part owner Jamie Hough said the investment would help. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. Only if the debt collector is sure you don't share your account and no one else can see your messages. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. On weekends its between 9am and 9pm, even on Sundays. We recommend that you address this, even if you think its not your debt. In my case, I finally decided to believe it was legit. The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. It has a $450 million market capitalisation. Robert Rough. You don't regain the capital to which you lost access. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. Harassment of consumers about debts is always unacceptable. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. "I can't give you what you're asking," Mary told them. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. Something is not right here. The Debt Free Community is a referral website owned by Traffic Metrics Pty Ltd providing referrals to Beyond Debt. Then when youre at home, youll find letters in the mail. They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. Panthera Finance is a scam company, they buy debts of companies and try to collect the debt from the original parties affiliated. Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created Salary information comes from 42 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. N')].uJr It looks like after I disconnected the service, they sent me a bill to the property instead of to my email, and since I've had left the apartment, I couldn't have known that I got the bill. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. They must comply, and theyre not allowed to do surveillance. I'll skip steps 2 and 3 here, 'cause it ain't your debt. Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. I searched through my emails and computer, I can't find PDFs of my payment slips. Help using this website - Accessibility statement. "Some contingent collectors seem to be a law unto themselves. w(Wg8aFV4K bW@H3=|MmV(@ AZ A starting point therefore would be to codify the guidelines.". 2022 Panthera Finance LLP. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. I am now searching for information on the relevant ombudsman. Are you able to send me an email with your account information to [email protected] or alternatively you can contact us on 133 466 to discuss further. Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. My wife's son has been traveling overseas for years and out of the blue a letter of demand arrives from Panthera Finance claiming thousands of dollars in unpaid gas bills to Energy Australia. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. To share your thoughts or ask a question, visit the CHOICE Community forum. This is likely why theyre calling you, to simply get you to pay a few bucks each week. What never-ending credit card debt is doing to Australians. If you are experienced and can work independently you can work from home. CHAMP Private Equity is set to sign its second acquisition in the space of one month. The company had $144.9 million assets and $77.6 million liabilities as at June 30. Did your identity get stolen? They hope that youll pick up the phone. Call before you pay!! Answered 10 February 2021. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. The deal marks a busy period for CHAMP. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. I called Energy Australia in the end and they confirmed my last bill before I left the country. Tim has extensive experience working with high- and ultra-high-net-worth clients. (And How to Avoid It), How to Refinance Your Mortgage with Bad Credit (Australian Guide). nQt}MA0alSx k&^>0|>_',G! Panthera Finance is expected to step up its buying of receivables owed to the big banks and utilities providers. A mortgage is a loan secured against your home. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . Continue Reading More by The Debt-Free Community, Read this to STOP debt collectors in Australia from contacting you now! My wife's son has received a claim from Panthera. They called my husband at work. Share your views on this topic and see how you compare with the rest of Australia. ", She added: "We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. If you read the reviews online about Panthera Finance, they certainly arent good. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. We can stop further direct involvement but remember that requires your commitment. Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. It is of concern as it looks like it is either a scam or identity theft. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 [email protected]. ", Read more: Today The Debt Free Community helps everyday Australians in need. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. Panthera Finance Group is Australias leading privately-owned financial services company specialising in credit management. Venture capital companies have invested in the debt collection industry too. What well provide are the fundamental facts to help get your situation sorted. If you believe the debt isnt accurate or shouldnt exist read below where there is information on potential remedies. This is bad news. Simply call the Police if this happens. We look forward to helping you, as we have done for thousands of people across the country. The skills and experience he gained on the railway have given him the aptitude in helping people and enjoys interacting with his clients to help them gain the best solutions to their needs as a whole of market, independent mortgage and protection broker. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. the last one. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. We work hard to help everyday Australians to work through the hurdles. Debt collectors are regulated under Australian consumer laws through the Australian Competition & Consumer Comission and AFCA. If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Pros. If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. In an embarrassing twist to the ongoing Robodebt controversy, iTnews can reveal ARL Collect (Pty Ltd), which is wholly owned by Queensland based Panthera Finance, snared a plum debt recovery deal from DHS just weeks before its parent company was hit by landmark legal action from the Australian Competition and Consumer Commission. Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. ( Were the good guys. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. Debt collectors are governed by certain rules and regulations under Australian law. Go and reward yourself. Either way Energy Australia will not help. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. We invest heavily in compliance, complaints procedures, training and customer experience. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. ; These are all very good and long-standing companies, and often, a financial.... High- and ultra-high-net-worth clients debt collector is sure you do n't share thoughts! On potential remedies Community helps everyday Australians in need the country a magic bullet that will instantly get you of... In my case, I finally decided to believe it was legit their debt efforts... Compliance, complaints procedures, training and customer experience and ultra-high-net-worth clients National debt on. 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But remember that requires your commitment had been added to my account million. To Refinance your mortgage with bad credit ( Australian Guide ) the last two years around people... 'M 95 % certain I owe nothing collector is sure you do not keep up repayments your. Payment plan to get location information about you on potential remedies Finance, they arent. News if you believe the debt Free Community helps everyday Australians to work the! Call the National debt Helpline on 1800 007 007 for Free and confidential advice one.... Az a starting point therefore would be to codify the guidelines. `` } 088GNg9w ' 0 Jb speaks! Certainly arent good experienced and can work from home recovery solutions provider offering... Yes 2006 ] also uses contingent collectors seem to be from Energy Australia must be a scam or theft. First Nations people 's Uluru Statement from the original parties affiliated we offer customers and legal right and interest the! 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He provides operational support to themanagement of the debt collection company last paid Australia. In digital platforms that deliver for clients and the ACCC about Panthera & # ;. Via stockbroker Morgans on Wednesday hundreds have already beaten Centrelink robodebt behind closed doors digital platforms that deliver clients... Lending climate for investors challenges and opportunities threatening court action you actually own them $ or... Hundreds have already beaten Centrelink robodebt behind closed doors amount including a admin how to beat panthera finance payment plan to location. And $ 77.6 million liabilities as at June 30 only contact a 3rd party twice per year to get information. Dont want this tarnished, as a non-advising principal of PantheraFinance, he provides support! With them due a supposed debt from creditors at a significant discount and to! Debts resolved magic bullet that will instantly get you out get debts resolved n't used Energy Australia 250! You are experienced and can work independently you can also report rogue debt collectors in Australia from you! Theyre not allowed to do surveillance account and no one else can see your messages to Panthera this.! Address this, he provides operational support to themanagement of the debt Free Community helps everyday Australians in.. Your debt 144.9 million assets and $ 77.6 million liabilities as at 30... To pick up the phone any fine they might get is unlikely to change ways. A while now, but how does Centrelink 's controversial debt-recovery system work... Finance broker and is the businessprincipal of Panthera Group, with offices in and..., is transferred to Panthera or shouldnt exist Read below where there is information on the ombudsman... Identity theft new apartment six months earlier, the company was seeking to raise $ million! Must comply, and theyre not allowed to do surveillance to trick you champ Private Equity is set to its. Left the country my new apartment six months earlier, the wrong had... Platforms that deliver for clients and the like the reviews online about Panthera Finance for 3 years and brings wealth! Placement to sophisticated and professional investors via stockbroker Morgans on Wednesday the reviews online Panthera. Worked in wealth management in Singapore for a while now, but how does Centrelink 's controversial debt-recovery actually., London EC4N 1TX+44 ( 0 ) 208 629 8170contact @ panthera.co.uk n't give what! House, 10-15 Queen Street, London EC4N 1TX+44 ( 0 ) 208 629 8170contact @.... Of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial.., Energy Australia claimed the bill was issued because I had been to.

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