Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. None of it is true. Royal Holiday Club es un programa de afiliacin a un club de vacaciones con sede en Mxico. When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. Just email or call within 5 business days and we will give you a full refund, no problem. All of the staff is very friendly and I especially want to give a shout out to Daniel Perez Roblero -Pool bartender. It has been a few weeks and still no refund. Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! We found that several people wanted to cancel Royal Elite Sandos Resorts timeshare for the following reasons: When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. Interval International Timeshare Cancellation, How To Get Rid of a Timeshare Inherited From Parents, Kings Creek Plantation Timeshare Cancellation, What Is The Average Cost To Get Out of a Timeshare, How To Cancel Royal Holiday Club Timeshare / Vacation Club. www.sandos.com. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. * From Mexico: [protected] So when you are making your decision, make sure you compare apples to apples and factor in the differences of having Royal Elite status. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can call us at833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started. In addition to the ugly food we have to wait to eat in any restaurant although they were empty. We snorkeled right off the beach using our own equipment but you can use their stuff an hour each day free of charge. * From everywhere: [protected] Ext.3240 3200 Dear Royal Elite Members, And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. Tel: [protected] Ext 3200 I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. from Canada and USA: 844 992 8339, Telephone No. * From everywhere: [protected] Ext. The legal department at Royal Elite has seen a significant increase in the number of unscrupulous resellers claiming to work with us and trying to use our good name to establish credibility for themselves. We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. from Mexico: (984) 873 4493, Telephone No. This complaint was posted by a verified customer. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. Not a lot of options, food is just okay, and takes a long time to be delivered. We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. after reading all this i feel really stupid that i did not do so before signing for this deal especially since i ad my ipad with me at the meeting would have been easy but no like everyone else i just believed all the hype and sign a check six month later i want to book my next vacation and its not really going as plan They are absolute scammers! We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). There are so many postings about this scam. Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthroughRCI. We received a quick response from Royal Elite and the process was started. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. Post you vacation clubs are complaints are. My husband and I stayed with Sandos for a week with about 35 friends for a wedding. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. Whats great about the site is that everything Works properly so you dont feel like your getting scammed by the experience. But the good news is that they are avoidable. It has been a few weeks and still no refund. 3200 http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. Read full review of Royal Elite and 2 comments, misrepresentation at sandos royal elite (scam). It fills us with joy to know that you and your family had an excellent time while on vacation, and that the variety of services exceed everyone of your expectations. They acknowledge that we canceled within 5 business days. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. * From Mexico: [protected] This could include discounted AI rates such as babies and children stay for free, teen's discount, VIP check in/out, VIP Beach access . Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. This review was chosen algorithmically as the most valued customer feedback. We knew the sales person was most likely misrepresenting information. The complaint has been investigated and resolved to the customers satisfaction. The staff seem to work hard at being as obstructive as possible. By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. Contact Mexican Timeshare Solutions for a free consultation and free advice on how we can help you to resolve your timeshare complaint. Put in writing you want your contract canceled and it is canceled. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: We were promised all sorts of services and amenities. This review was chosen algorithmically as the most valued customer feedback. Great work environment, decent pay. She is great!I would never recommend neither come back to this hotel. Royal Elite Sandos Hotels This is the reason why you found a few negative comments online but as you can understand, out of the total amount of family members that we have, the percentage of comments is extremely low.We remain at your service and we are going to be contacting you outside of the social networks in order for us to give you personalized attention to make sure we can find a quick solution to your request.Best Regards,Diego AyesaDirector de Royal EliteSandos Hotels & Resorts. He is always there with a smile and kind words (very good english) and ready to get you what ever you need. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. This comment was posted by a verified customer. Carretera Puerto Juarez-Chetumal Km. From USA/CAN: [protected] In the meanwhile we took lunch in the buffet and the food was as the one offer in all you can eat, really low quality. It goes against our guidelines to offer incentives for reviews. They convince you to try it out. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, My husband & I were scammed by these crooks . Customer Service Department Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. Should Mexican Timeshare solutions help you today? 2022 All content rights reserved by Royal Elite. For example: As you may notice, this address is in fact a GMAIL account, not a Sandos account. * From Mexico: [protected] Salesperson offers extra weeks to clients for rental purposes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Which Is The Best For Your Pocket. You can visit any one of these pages to learn more about the program. If youve been contacted by an organization claiming to have buyers waiting to purchase your membership, you might be subject to a membership resale scam. Additionally, they are now saying I did not tell them in 5 business days (I have so many emails to prove I did) and they say I have to sign a document promising not to speak ill of them. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. 4248 / 4278 Salesperson offers extra weeks to clients for rental purposes. Stay at another hotel. I cannot believe we have been taken for such a ride! Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. You can book at any of the Sandos resorts. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. The timeshare presentation that should last 90 minutes as Royal Elite salespeople offer turns into 3 hours. * E-mail Address: [email protected] Here are 8 tips for writing great reviews. Villa del Palmar Cancun Best Vacation going All Inclusive. Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. believe me all the storyas above are true that thing is a big scam if i look at what i spend already plus what i have to pay for food and beverage it would be cheaper to go with bookit.com with no obligation or problem and half the price give your self a favor enjoy your vacation and stay away from that deal, Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. E-mail Address: They acknowledge that we canceled within 5 business days. Quality Control Department? Dear Amy_Iowa,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. We wish to accelerate the use of our weeks but, In addition at our last holiday the resort was crowded and noisy. They are so friendly and helpful! You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Erick Ferrari Royal Elites legal name is Sandos International S.A. de C.V. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. Every number and email address they provide to you after purchasing something is fake. See what the Royal Elite benefits are. We have stayed in the adults only section and have taken our family staying in the family section. > Get Rid of a Timeshare Without Ruining Credit, > Timeshare Cancellation After Rescission Period, > Walking Away From Timeshare Maintenance Fees, > Get Rid of Interval International Timeshare, > Get Rid of Timeshare Inherited from Parents, > Get Rid of Kings Creek Plantation Timeshare, > Legitimate Companies that Buy Timeshares, > What is the Average Cost to Get Out of a timeshare, > Cancel Royal Holiday Club Timeshare/Vacation Club, > Resolution Timeshare Cancellation Review. However, we did not find any pages on their various websites for an official exit program. email: [email protected]: 01 800 674 4444Canada, Usa: 1 866 384 7793 Ext.3204 y 3205Customer Serviceemail: [email protected]: 01 800 674 4444Canada, Usa: 1 866 384 7793. Finance Department Definitely recommend this resort to anyone! Royal Elite Vacation Club - Vacation Rental Site Review. You can learn more about why escrow is important here. Please feel free to contact us: claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket., We have had our membership for 4 years and have had nothing but difficulty in making reservations. When youre ready to cancel Royal Elite Sandos Resorts timeshare, wed love to help you find a reputable timeshare exit company who can help. from Mexico: (984) 873 4494, Telephone No. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. Desde Mexico: [protected] These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesn't have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. 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